Resume

Experience

2023 - Present

Communications Specialist

ICF Next

Developed accessible communications products for the information technology (IT) hub of the Center for Medicaid and Medicare Services (CMS), drafting:

Standard Operating Procedures (SOPs) for internal process documentation
Website and form copy
Knowledge articles covering technical products and site features
Notifications for business workflows to streamline processes such as onboarding, knowledge feedback collection, and help desk case creation
Email communications communicating technical change and required user actions

2021 - 2023

IT Communications Specialist

TJX

Defined communications objectives and strategy, managed and published intranet site content, and provided communications consulting. Drafted communications such as

Weekly newsletters with the latest IT organizational information
User-facing upgrade communications
Companywide announcements on business or technical change

2017 - Present

Freelance Writer / Editor / Translator

Writing, editing, and translation work earned 155 reviews with an average 5 star rating on Fiverr
Ghostwrote blog posts for SaaS, product marketing, education
Translated a 200,000 word personal memoir from Chinese to English

Writing and translation samples are available upon request.

Self-Employed

Education

2015 - 2019

Smith College

Undergraduate Degree

Graduated with a degree in Comparative Literature, and a Translation concentration in English & Chinese

Northampton, Massachusetts